Singapore Guide11 min read

Emergency Medical Care Guide for Singapore

Essential information for medical emergencies in Singapore. Learn about emergency services, ambulance systems, hospital emergency departments, costs, and what to expect during medical emergencies.

Last updated: January 8, 2025

Overview

Singapore has one of the world's most efficient emergency medical systems, with rapid response times and high-quality emergency care. Understanding how to access and navigate emergency services can be crucial during medical crises.

The emergency medical system operates on a triage basis, prioritizing cases by severity rather than arrival time. All major hospitals have 24/7 emergency departments, and the Singapore Civil Defence Force (SCDF) operates the national ambulance service with an average response time of 8-11 minutes.

Emergency Numbers and Services

Knowing which number to call and when can save precious time during emergencies.

Emergency Hotlines

Singapore's emergency numbers are simple and standardized:

When to Call 995

Call 995 for genuine medical emergencies requiring immediate attention:

Hospital Emergency Departments

Singapore has multiple hospitals with 24/7 emergency departments strategically located across the island.

Major Public Hospital Emergency Departments

Public hospitals with comprehensive emergency services:

Private Hospital Emergency Services

Private hospitals offering 24/7 emergency care with shorter wait times:

Ambulance Services

Understanding ambulance options and when to use each service.

Government emergency ambulance service: • Free for Singapore citizens and PRs • S$274 for non-residents (as of 2024) • Equipped for advanced life support • Paramedics trained in emergency care • Will transport to nearest appropriate hospital • Cannot choose destination hospital • Average response time: 8-11 minutes
Non-emergency medical transport: • For non-life-threatening conditions • Can choose destination hospital • Costs S$80-200 depending on distance • Scheduled and immediate bookings available • Suitable for hospital transfers • Medical escorts available • Used for planned procedures
Some private providers offer emergency services: • Services like Speedoc, Providence • Costs S$200-500+ per trip • Can choose hospital destination • Often faster for non-critical cases • Some offer doctor on board • Direct billing to insurance possible

Emergency Department Process

What to expect when you arrive at an emergency department in Singapore.

Triage System

Singapore uses the Patient Acuity Category Scale (PACS):

Registration Process

Steps upon arrival at emergency department:

Costs and Payment

Understanding emergency medical costs and payment options in Singapore.

Emergency Department Charges

Typical costs for emergency care:

Payment Methods

Accepted payment options at emergency departments:

Common Emergency Situations

Guidance for handling specific emergency scenarios in Singapore.

Immediate actions for suspected heart attack: 1. Call 995 immediately 2. Chew aspirin if available (325mg) 3. Sit upright, stay calm 4. Loosen tight clothing 5. Note time symptoms started 6. Have someone wait for ambulance outside 7. Bring medication list if possible
F.A.S.T. recognition and response: • Face drooping on one side • Arm weakness or numbness • Speech difficulty or confusion • Time to call 995 immediately Golden window: 4.5 hours for clot-busting treatment Major stroke centers: SGH, NUH, TTSH, CGH
Anaphylaxis emergency response: 1. Call 995 if breathing difficulty or swelling 2. Use EpiPen if prescribed 3. Lie flat with legs elevated 4. Remove allergen if possible 5. Note time and trigger 6. Bring medication/allergen info to hospital
Children's emergency care: • KK Hospital specializes in pediatric emergencies • High fever (>41°C) needs immediate attention • Difficulty breathing always urgent • Dehydration from vomiting/diarrhea • Head injuries with loss of consciousness • Consider private pediatric A&E for faster service
Psychiatric emergency resources: • IMH Emergency: 6389 2000 (24/7) • Samaritans: 1800 221 4444 • Emergency departments can provide initial care • Police (999) for danger to self/others • Mobile Crisis Service available

After Emergency Care

Important steps following emergency treatment.

Discharge Instructions

Understanding your discharge from emergency:

Medical Documentation

Important documents to collect:

Preparation Tips

How to prepare for potential medical emergencies in Singapore.

FAQs

The call itself is free, but non-residents are charged S$274 for SCDF ambulance transport. The fee is waived for genuine emergencies resulting in admission. Private ambulances charge S$200-500 regardless of residency status.

SCDF ambulances (995) take you to the nearest appropriate hospital based on your condition. You cannot choose. Private ambulances (1777 or others) allow you to specify your preferred hospital.

Depends on triage priority. P1 cases are seen immediately, P2 within 20 minutes. P3/P4 cases may wait 2-6 hours during peak times. Private hospitals generally have shorter waits but higher costs.

Hospitals cannot refuse emergency treatment due to inability to pay. Most hospitals offer payment plans or financial assistance. Discuss with medical social workers before discharge. Keep all receipts for insurance claims.

Emergency departments are for life-threatening conditions. For non-urgent issues like minor cuts, sprains, or flu, consider 24-hour GP clinics, polyclinics, or urgent care centers which are faster and cheaper.

Yes, you can leave at any time before treatment (called "Left Without Being Seen"). However, you'll still be charged registration fees. If you've been triaged as urgent, it's advisable to wait for treatment.